SXSW Gaming Attendee Services Hub

 

SXSW Gaming 2019 | March 15-17

Welcome to SXSW Gaming 2019! Whether you are a seasoned SXSW veteran or first-timer, the Attendee Services Hub is your guide through SXSW Gaming resources to help you prepare for the adventure ahead.

SXSW Gaming is always working to make the event a positive experience for attendees. For the 2019 season, we’ve made some changes in policies and developed a suite of tools to help you navigate and access the gaming festival.

After purchasing your SXSW Gaming Wristband, begin your SX preparations by downloading the SXSW GO mobile app. Now you’re ready to dive into Event Navigation Tools, wristband pickup information, attendee tips, and more.

Stay tuned to sxswgaming.com for continued 2019 announcements. We can’t wait to see you March 15-17, 2019 in Austin, Texas!



SXSW Go Mobile App

 

Download SXSW GO, the official mobile app of SXSW 2019, to build and sync your customized gaming schedule with all your devices and network with other attendees. Plus, access Event Navigation Tools to make the most out of your SXSW Gaming experience and navigate events in real time come March 15 – 17th.

SXSW GO also offers personalized event recommendations based on your location in Austin and the time of the day to help you discover all things gaming.

Click the buttons below to download the mobile app on iPhone, iPad, or Android.

Download for iOS Download for Android

For a full list of mobile app features, visit the SXSW Go Page.

SXSW Gaming Timeline

 

Use the SXSW Gaming Timeline to plan your 2019 experience from March 15-17 in Austin, Texas. Browse the weekly overview below for a quick look at the programming by day and stay tuned to SXSW Gaming News for announcements throughout the festival.

SXSW Gaming Schedule

 

Browse all confirmed programming for SXSW Gaming 2019 including sessions, tournaments, mentor sessions, Meet Ups, parties, and more on the SXSW Gaming Schedule.

Create an account or log in with your SXSX Social account username and password to start building your personal schedule for the 2019 event.

How To Browse

Browse by major event categories listed on the homepage of the SXSW Gaming Schedule.

View SXSW Gaming Schedule

SXSW Social & Gaming

Anyone can create a SXSW Social account, even attendees with a SXSW Gaming wristband! We highly encourage you to take advantage of this to build your SXSW Gaming schedule. This account will give you a better experience navigating the mobile app and online schedule.

Build Your Custom SXSW Gaming Schedule

Once you have logged into the schedule or app, add events to your schedule by clicking on the star next to each event’s name. An event that has already been added to your schedule will be denoted by a green star. Additionally, you can view all events in your schedule (both online & on the app) by clicking on My Favorites located on the Schedule homepage or in the dropdown menu under your avatar.

The SXSW Schedule will be continuously updated as more events are confirmed and specific information becomes available. Add events of interest to your schedule now and as the details become available, your personal schedule will be automatically updated.

Event Navigation Tools

 

Event Status

Event Status makes it easy for you to check the current status of a room or a venue’s remaining capacity.

A Green-Yellow-Red system appears on the SXSW GO app, the online SXSW Gaming Schedule, and on the digital Event Status Boards located around the ACC and other venues. This system applies to any SXSW Gaming events. Admission is subject to capacity.

Green = GO

Yellow = HURRY

Red = FULL

Venue Size

Both the SXSW GO app and the online SXSW Gaming Schedule at schedule.sxsw.com will show room size information as small, medium, or large for any venue to help you plan your schedule.

Small = 0-249
Medium = 250-599
Large = 600+

Favorited By

See how many people have starred any session, tournament, or party with Favorited By on the SXSW GO mobile app and online SXSW Gaming Schedule. Not only will you be able to see how many people favorited an event, but you can also see who.

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Wristband Pickup Information

 

New wristband pickup location for 2019: Wristbands can be collected in the main registration area at the Austin Convention Center (500 E Cesar Chavez St, Austin, TX 78701) in Ballroom B (at the corner of Cesar Chavez Street and Red River Street) beginning on Friday, March 15 at 9am. View registration hours listed below by day.

Other Registration Services

  • Housing and Travel Desk
  • Speaker Help Desk
  • Marketing Client & Exhibitor Help Desk
  • Sponsorship Help Desk
  • Press Help Desk
  • SXXpress and SXSW GO Help Desk

Wristband Pickup Hours

SXSW wristband pickup at the Austin Convention Center (500 E Cesar Chavez St, Austin, TX 78701) will be busiest on Friday, March 15 between 9am – 5pm and Saturday, March 16 between 9am – 1pm. Other times will usually be less crowded.

Friday, March 15 | 9am – 7pm
Saturday, March 16 | 9am – 7pm
Sunday, March 17 | 9am – 5pm

Keep In Mind

  • Each individual must pick up their own wristband.
  • You may not pick up a wristband for someone else.
  • You must present a drivers license or other valid government-issued photo ID to claim your wristband.
  • The wristband will be fastened on your wrist at the time of pick up and becomes invalid if removed.
  • Wristbands are only valid when worn on your wrist.
  • Children 12 years of age or younger may pick up a free Gaming wristband if accompanied by a Gaming wristband holder age 21 or older. Children must pick up a day-specific wristband on each day they attend.

For more information on getting to the heart of SXSW from wherever you are staying in Austin, browse the Getting Around page and Transportation Directory for a comprehensive list of transportation services and other resources.

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Security at SXSW Gaming

 

Safety is a top priority at SXSW Gaming. This post details some of the security measures that will be implemented to promote a safe and fun experience. You can also review our existing SXSW Gaming Attendee Safety page for general event safety information and tips.

SXSW Gaming Entry Procedures for 2019

Bag checks & Metal Detectors
Security measures will include the use of metal detectors, wanding, and bag checks at certain SXSW Gaming venues, including the entrance points to SXSW Gaming in the Austin Convention Center, as well as Gaming events outside of the Austin Convention Center such as the Gaming Awards and Closing Party.

Please be aware that these new security checkpoints could cause longer wait times to gain entrance into the Gaming Expo and Tournament Stage at peak times.

To expedite entry, attendees should:
* Remain patient and cooperate with staff instructions during security checks
* Leave bags at home unless they are absolutely necessary
* Have all bags ready for inspection as you approach the security checkpoint. (unzip pockets of backpacks, purse pockets, tote bags, etc.)

Cosplay Weapons and Code of Conduct Policies
SXSW has a weapons-free policy. Real weapons of any kind are not permitted under any circumstances. All prop weapons must be examined and tagged at the Cosplay Weapons Check Desk located outside Exhibit Hall 1 prior to entering any SXSW Gaming event.
Please view the rest of our cosplay weapons policy and our code of conduct here.

If at anytime you feel unsafe, communicate with venue security personnel or a police officer. In an emergency, dial 9-1-1.

SXSW Gaming Tips

 

Cosplay Guidelines & Weapons Policy

Please keep in mind the following guidelines for cosplay when attending SXSW Gaming:

  • Keep costumes no more than PG-13
  • Refrain from lewd or overly revealing costumes
  • Do not bring equipment into festival venues that:
    • might be damaging to people or property; or
    • might hinder other people’s enjoyment of the festival
  • Ask people permission before you take pictures of them
  • If a complaint is received about your costume, SXSW will investigate the situation and you may be asked to change your costume or leave the festival premises.
  • Questions or concerns can be addressed to gaming@sxsw.com or the Cosplay Help Desk.

SXSW has a strict weapons-free policy, no real weapons of any kind are allowed at the festival under any circumstances. All props including, without limitation, prop weapons, must be reviewed and tagged at the Cosplay Weapons Check Desk prior to bringing them into the festival. The Cosplay Weapons Check Desk is located outside Exhibit Hall 1 in the Austin Convention Center.

Please view the rest of our cosplay weapons policy and our code of conduct here.

Pack For Every Occasion – Be Weather Ready

SXSW Gaming is more than just an event. You’ll be attending sessions, attending tournaments, networking at Meet Ups, and hopping from one booth to the next. If you’ve ever been to Austin, you know that the weather can be unpredictable – be sure to check weather listings before you leave. That being said, Austin is a really casual city. If you want to attend panels in your pajamas, we won’t judge.

Plan For Walking… A Lot

For those of you in fitness challenges counting your steps – get ready to score big this March! You’re going to be doing a lot walking, be comfort-conscious when selecting shoes to pack. If you can manage it, you may want to have a change of shoes available. Your feet will thank you.

Stay Hydrated

We strongly recommend that you pack sunscreen and a reusable water bottle. The Texas heat can be dehydrating and the air in the convention center can be quite dry, but you’ll find water stations throughout the building to refill your bottle and stay hydrated.

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Stay in the SXSW Gaming Know

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Explore Gaming Programming

Engage with hundreds of speakers across dozens of cutting-edge panels and events at SXSW Gaming.

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Attend SXSW Gaming 2019

Join us March 15-17 to experience the best in gaming culture featuring a sprawling Gaming Expo, a one-of-a-kind awards show, unmatched industry programming, tournaments, competitions, and more. Get your official SXSW Gaming Wristband today!

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